Customer Care


Customer Care

Help us serve you.

Want to be a brand rep?

We're always looking for influencers and community leaders both locally and nationally to partner with. If you have an online following of more than 500 followers and want to help spread a message of welcome, send us your SM profiles and a short explanation of why you want to work with us.
Connect with Us

Didn't quite work?

Returns
You can return any item purchased from Treetops Collective within 90 days  as long as the item is still in like-new condition and you either present the receipt or indicate it was a gift. 

Items can be returned in person or by mail back to our makerspace at 906 Division Ave South, Grand Rapids, MI 49507.

It's your responsibility to pay return postage, but we will refund the original cost of the item plus original shipping cost.
Exchanges
You can exchange any item for store credit within 120 days as long as the item is still in like-new condition.

Items can be exchanged in person or by mail back to our makerspace at 906 Division Ave South, Grand Rapids, MI 49507.

With your exchange please indicate whether you would like to receive store credit or exchange for a particular item.

It's your responsibility to pay return postage, but we will waive the cost of shipping the item you choose to exchange it for, or provide a code for free shipping that you can use when you redeem your store credit.